How Canada’s HVAC Experts Deliver Excellence with Call-Backs
Customer service is a serious business. We know this better than anyone else: On a daily...
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
Customer service is a serious business. We know this better than anyone else: On a daily...
More and more call centers are offering a call-back option as an alternative to putting customers...
This blog series explores two separate experiences related to the airline industry. In Round I, we...
News broke last week that Mitel is proposing an all-stock buy-out of Avaya. The week prior,...
There are some amazing benefits to living in Canada (socialized health care, an abundance of maple...
It was just last year that Air Canada was flying high after being named Best Airline...
Certain commentators in the customer service space have been predicting the death of the call center....
It’s hard to believe, but the WordPress dashboard doesn’t lie: This is our 1000th blog post!...
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