The Avaya-Mitel Tie-up: The Ghost of Nortel Comes Home
News broke last week that Mitel is proposing an all-stock buy-out of Avaya. The week prior,...
Tag: call-backs
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Air Canada and the Customer Service Question
There are some amazing benefits to living in Canada (socialized health care, an abundance of maple...
Fonolo Investigates: What’s the Deal with Air Canada?
It was just last year that Air Canada was flying high after being named Best Airline...
What Customers Want and Expect from your Call Center
Certain commentators in the customer service space have been predicting the death of the call center....
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This is our 1000th Post! A Look Back at Our Greatest Hits
It’s hard to believe, but the WordPress dashboard doesn’t lie: This is our 1000th blog post!...
Happy Holidays: Fonolo Reads Mean Tweets [Video]
We did it! We made it to the last blog post of 2018. 135 blog posts....
The Top Contact Center Trends to Watch in 2019 [White Paper]
Looking for the latest contact center trends? We've updated this report for the new decade! Read...
6 Small Changes That Make A Big Difference in Your Contact Center
It could be argued that customer service is uniformly about a few core things: Giving...