How a Call Center Managed Call Spikes and Reduced Abandon Rates
89% of customers have stopped doing business with a company after a poor customer experience. While...
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
89% of customers have stopped doing business with a company after a poor customer experience. While...
Fonolo is proud to be a part of the ICMI Contact Center Demo & Conference, October 19-21,...
Mark your calendars folks! The Credit Union Call Center Conference, October 5-7 at the Paris Hotel...
We LOVE working with credit unions. This industry truly grasps what customer experience is all about,...
At Fonolo, we're always talking about how call-backs are a win/win: they result in both an...
Did you know that over 60% of consumers feel that even one-minute of hold-time is too...
With the explosion of content available today, I think it's easy to feel overwhelmed. As a...
One of the stats we often lead with is from Forrester, who notes that "75% of...
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