What Successful Call Center Managers Eat for Breakfast
It can be tough to maintain a healthy diet while working in a call center, but...
Tag: call-center-agent
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4 Signs You’ve Hired the Right Call Center Agent
According to a recent study by Contact Center Pipeline, nearly 25% of call centers report their...
Call Center 101: Build and Keep a Loyal Customer Base
Customer loyalty is the backbone of any successful business. It is also the key to profitability....
Video: 3 Ways Agents Can Successfully Manage Social Media
Is social customer service a critical part of your call center? If so, how do you...
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Seeing the Advantages of Virtual Queuing … Wallboard-Style
I've always believed (perhaps naively), that anything that improves the experience for call center agents also...
Personality Matters: 3 Traits for Call Center Agents
Understatement of the day: Working in a call center is a thankless job! Managers, who are...