Call Center 101: Build and Keep a Loyal Customer Base
Customer loyalty is the backbone of any successful business. It is also the key to profitability....
Tag: call-center-agent
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
Video: 3 Ways Agents Can Successfully Manage Social Media
Is social customer service a critical part of your call center? If so, how do you...
Seeing the Advantages of Virtual Queuing … Wallboard-Style
I've always believed (perhaps naively), that anything that improves the experience for call center agents also...
Personality Matters: 3 Traits for Call Center Agents
Understatement of the day: Working in a call center is a thankless job! Managers, who are...