Calculating Absenteeism in the Call Center
Absenteeism, or absence rate, is much more than simply tracking attendance. Find out how to calculate...
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
Absenteeism, or absence rate, is much more than simply tracking attendance. Find out how to calculate...
Do your call center agents know how to apply their soft skills to their daily work?...
After-call surveys give contact centers valuable insight into factors that inform CX strategy. Use these seven...
On a good day, your contact center can run like a well-oiled machine, but call center...
To master the art of contact center scheduling, it's important to know what NOT to do.
Avoid the trap of high attrition - look out for these red flags before you lose...
Workforce management is essential to the smooth operation of contact centers. Discover the role it plays...
Attrition might seem unavoidable, but there are steps your call center can take to maximize retention...
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