5 Fun Call Center Soft Skills Training Activities
Do your call center agents know how to apply their soft skills to their daily work?...
Tag: call-center-agent
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How to Write an After-Call Survey Script
After-call surveys give contact centers valuable insight into factors that inform CX strategy. Use these seven...
What is Call Center Shrinkage?
On a good day, your contact center can run like a well-oiled machine, but call center...
5 Common Scheduling Pitfalls for Call Center Management
To master the art of contact center scheduling, it's important to know what NOT to do.
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The Warning Signs of Agent Attrition in the Call Center
Avoid the trap of high attrition - look out for these red flags before you lose...
3 Workforce Management Practices to Implement in Your Call Center
Workforce management is essential to the smooth operation of contact centers. Discover the role it plays...
The Top 5 Causes of High Call Center Attrition
Attrition might seem unavoidable, but there are steps your call center can take to maximize retention...
Here’s How Your Agents’ Tone of Voice Impacts Customers
Your customer experience is highly influenced by the tone of voice of your agents. We explore...