What Soft Skills are Important in a Call Center?
Which soft skills should you be looking for in a call center agent? Here's a list...
Tag: call-center-agent
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
How to Train Your Call Center Agents to Exercise Empathy
Is empathy worth adding to your call center agent training initiatives? The answer is yes -...
Everything You Need to Know About Adherence Reporting in the Call Center
What is adherence reporting, and why does it matter to your call center? Read on to...
3 Types of Call Center Environments Post-COVID
The COVID-19 pandemic has changed the call center industry forever. Here are the new types of...
Subscribe to the Fonolo Blog
Get the latest customer service blogs in your inbox once a week.Subscribe
8 Tips for the Ideal Call Center Environment
Your call center isn't just your base of operations - it's a work environment that helps...
5 Tips to Prevent Call Center Agent Burnout Before it Begins
Get proactive when it comes to supporting your team. We have 5 essential tips for preventing...
How to Improve Call Center Agent Productivity
If you want to boost your call center performance, you need to ensure your agents are...
6 Important Soft Skills Every Call Center Agent Needs
Soft skills are a huge indicator of an agent's potential, even if they don't have formal...