7 Call Center Empathy Phrases Every Agent Should Use With Their Customers
Empathy is one of the biggest conversation topics in the call center world right now. Help...
Tag: call-center-agent
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How Your Call Center Can Overcome Agent Burnout
Call center agents are highly susceptible to stress and burnout. If this scenario sounds familiar, check...
Top Technologies to Boost Call Center Agent Engagement
What does technology have to do with call center agent engagement? A lot, actually. Read on...
3 Tips to Boost Call Center Agent Engagement
Humans are essential to call centers. Find out how to keep your agents engaged and motivated...
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5 Incentives for Call Center Agent Engagement
Morale running low in your call center? There are ways to incentivize your staff to maximize...
Why Call Center Agent Engagement Matters
Happy agents mean better business. We explore the importance of call center agent engagement and why...
7 Games and Activities Designed to Boost Call Center Agent Engagement
Gamification is one of the best ways to boost agent engagement. Check out these great games...
How to Make a Call Center Agent Engagement Survey
You can't improve agent satisfaction without knowing how they feel. Explore our best practices and tips...