6 Things Contact Center Agents Are Afraid to Tell Their Managers
Lots of conversations happen daily at your contact center. But do you know what’s being left...
Tag: call-center-agents
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The Perfect Call Center Agent Does Exist
So, you’re hiring a new call-center agent. The reality is, finding the perfect new hire can...
4 Ways to Improve Contact Center Operational Efficiency
Does your call center feel more like a burden than an asset? You’re not alone — contact...
The Top 3 Call Center Hiring Hacks
In the last five years, the trend of outsourced overseas call centers has begun to reverse....
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How Shops are Using Customer Data to Gain a Competitive Advantage
Back in 2017, The Economist boldly declared that "The world's most valuable resource is no longer oil, but...
Four Reasons Why Personalized CX is Essential
Today’s customers are savvier than ever before and one thing many of them are looking for...
Calling all Call Centers: Confessions of a Tech Support Agent
It's our turn. If you've had your eyes on the Fonolo blog for the past nine...
This is our 1000th Post! A Look Back at Our Greatest Hits
It’s hard to believe, but the WordPress dashboard doesn’t lie: This is our 1000th blog post!...