The 9 Worst Phrases Contact Center Agents Say to Customers
What is the primary purpose of a contact center agent? You might say it’s to close...
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
What is the primary purpose of a contact center agent? You might say it’s to close...
Why do we treat call center overwhelm like a necessary evil? Call volumes spike, agents get...
Lots of conversations happen daily at your contact center. But do you know what’s being left...
Flexible working arrangements have been commonplace for some time — even prior to COVID-19. Over 70%...
So, you’re hiring a new call-center agent. The reality is, finding the perfect new hire can...
Does your call center feel more like a burden than an asset? You’re not alone — contact...
In the last five years, the trend of outsourced overseas call centers has begun to reverse....
Back in 2017, The Economist boldly declared that "The world's most valuable resource is no longer oil, but...
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