Time is of the Essence: Keep customers waiting at your peril
Today's consumer is busier than ever. Digital technology hasn't just made instant...
Your best source of customer service news, views, resources, and best practices
Today's consumer is busier than ever. Digital technology hasn't just made instant...
Call center executives are constantly under pressure to find cost-savings. Yet, according...
When it comes to contact center ‘best practices,’ the library runneth over:...
For decades, companies have turned to Business Process Outsourcing (BPOs) as...
I just returned from the excellent Conversational Commerce Conference. It’s not a...
Last week, Fonolo hosted yet another insightful Google Hangout discussing BPO automation....
Between multi-channel strategies, keeping up with consumer demand, and maintaining service levels,...
To automate or not to automate? That is the question many Business...