Customer Service: Keep customers waiting at your peril
Modern customers can't be kept waiting - here's how to deliver a more efficient customer service...
Tag: call-center-automation
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
How to Reduce Contact Center Costs AND Improve Customer Service
Call center executives are constantly under pressure to find cost-savings. Yet, according to the Harvard Business...
How to Reduce Contact Center Costs & Improve Customer Service
When it comes to contact center ‘best practices,’ the library runneth over: Hundreds of articles and...
Looking Ahead: Predicting the Future of BPOs [Live Discussion]
For decades, companies have turned to Business Process Outsourcing (BPOs) as a way to cut...
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What Does it Mean for Commerce to be Conversational?
I just returned from the excellent Conversational Commerce Conference. It’s not a big event (just one...
[Video] 3 Takeaways from Our Google Hangout on BPO Automation
Last week, Fonolo hosted yet another insightful Google Hangout discussing BPO automation. This fabulous panel of...
4 Commitments Every Great Call Center BPO Must Make
Between multi-channel strategies, keeping up with consumer demand, and maintaining service levels, running a successful contact...
[Google Hangout] BPO Automation: Where Do Humans Fit In?
To automate or not to automate? That is the question many Business Process Outsourcers (BPOs) are...