Time is of the Essence: Keep customers waiting at your peril
Today's consumer is busier than ever. Digital technology hasn't just made instant...
Customer Service Blog
Your best source of customer service news, views, resources, and best practices
How to Reduce Contact Center Costs AND Improve Customer Service
Call center executives are constantly under pressure to find cost-savings. Yet, according...
How to Reduce Contact Center Costs & Improve Customer Service
When it comes to contact center ‘best practices,’ the library runneth over:...
Looking Ahead: Predicting the Future of BPOs [Live Discussion]
For decades, companies have turned to Business Process Outsourcing (BPOs) as...
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What Does it Mean for Commerce to be Conversational?
I just returned from the excellent Conversational Commerce Conference. It’s not a...
[Video] 3 Takeaways from Our Google Hangout on BPO Automation
Last week, Fonolo hosted yet another insightful Google Hangout discussing BPO automation....
4 Commitments Every Great Call Center BPO Must Make
Between multi-channel strategies, keeping up with consumer demand, and maintaining service levels,...
[Google Hangout] BPO Automation: Where Do Humans Fit In?
To automate or not to automate? That is the question many Business...