Time is of the Essence: Keep customers waiting at your peril
Today's consumer is busier than ever. Digital technology hasn't just made instant...
Customer Service Blog
Your best source of customer service news, views, resources, and best practices
Most Recent From call-center-automation
Two Birds, One Stone: How to Reduce Contact Center Costs AND Improve Customer Service [Slideshare]
Call center executives are constantly under pressure to find cost-savings. Yet, according...
Two Birds, One Stone: How to Reduce Contact Center Costs AND Improve Customer Service [Webinar]
When it comes to contact center ‘best practices,’ the library runneth over:...
Looking Ahead: Predicting the Future of BPOs [Live Discussion]
For decades, companies have turned to Business Process Outsourcing (BPOs) as...
Subscribe to the Fonolo Blog
Get the latest customer service blogs in your inbox once a week.Subscribe
What Does it Mean for Commerce to be Conversational?
I just returned from the excellent Conversational Commerce Conference. It’s not a...
[Video] 3 Takeaways from Our Google Hangout on BPO Automation
Last week, Fonolo hosted yet another insightful Google Hangout discussing BPO automation....
4 Commitments Every Great Call Center BPO Must Make
Between multi-channel strategies, keeping up with consumer demand, and maintaining service levels,...
[Google Hangout] BPO Automation: Where Do Humans Fit In?
To automate or not to automate? That is the question many Business...