Customer Service: Keep customers waiting at your peril
Modern customers can't be kept waiting - here's how to deliver a more efficient customer service...
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
Modern customers can't be kept waiting - here's how to deliver a more efficient customer service...
Call center executives are constantly under pressure to find cost-savings. Yet, according to the Harvard Business...
When it comes to contact center ‘best practices,’ the library runneth over: Hundreds of articles and...
For decades, companies have turned to Business Process Outsourcing (BPOs) as a way to cut...
I just returned from the excellent Conversational Commerce Conference. It’s not a big event (just one...
Last week, Fonolo hosted yet another insightful Google Hangout discussing BPO automation. This fabulous panel of...
Between multi-channel strategies, keeping up with consumer demand, and maintaining service levels, running a successful contact...
To automate or not to automate? That is the question many Business Process Outsourcers (BPOs) are...