What Does it Mean for Commerce to be Conversational?
I just returned from the excellent Conversational Commerce Conference. It’s not a big event (just one...
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
I just returned from the excellent Conversational Commerce Conference. It’s not a big event (just one...
Last week, Fonolo hosted yet another insightful Google Hangout discussing BPO automation. This fabulous panel of...
Between multi-channel strategies, keeping up with consumer demand, and maintaining service levels, running a successful contact...
To automate or not to automate? That is the question many Business Process Outsourcers (BPOs) are...
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