5 Popular Call Center Benchmarks – How Do You Stack Up?
There's a quote that many managers — across industries — live by....
Your best source of customer service news, views, resources, and best practices
There's a quote that many managers — across industries — live by....
Every year we read about what promises to be the hottest contact...
Whether you’re a customer service director, manager, or representative, reading a few...
Running a call center is no easy task, they follow strict KPIs,...
The global market for Business Process Outsourcing (BPO) will reach over $262...