How to Eliminate Hold Time in Your Call Center
The best way for a call center to stand out as a leader is through the...
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
The best way for a call center to stand out as a leader is through the...
One of Canada's biggest ISP’s, Rogers Communication, experienced a widespread outage in Southern Ontario in the...
Customer service has never been as exciting or quickly changing as it is today. New technologies,...
Who hasn’t been held hostage in the ‘on hold with’ black hole? We’ve all been stuck...
With 2012 coming to a close it's time to step back and take a look at...
Here’s something we can all agree on: Waiting on hold sucks. Putting callers on hold hurts...
The battle between the Samsung Galaxy S3 and the iPhone 5 has been a topic of...
Despite the telephone being the most popular channel for support, it also has the reputation for...
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