Is Your BPO Call Center Making these 4 Mistakes?
The global market for Business Process Outsourcing (BPO) will reach over $262...
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Most Recent From call-center-costs
The True Cost of Long Hold-Time
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Call Center Week Wrap-Up
I had high expectations for this year's Call Center Week Conference and...
Call-Back Solutions for the Call Center
I've written about the benefits of call-backs before – how they improve...
Is Your Call Center Worth the Money?
Maybe you run an answering service, a small customer support function, or...