Tag: call-center-culture

Your call center works hard year-round to make sure metrics are being met and customers are...

The “selfie” has become an essential part of internet culture today. You’re bound to find at...

If you’ve chosen a career as a contact center manager, it won’t take long to realize...

Last week, Fonolo hosted a very insightful and engaging Google Hangout discussing the secrets behind a...

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A well-defined company culture is crucial to the morale of any business. Organizations like Amazon and Zappos have created customer-centric...

When United Airlines experienced a public relations meltdown for forcibly removing a paying passenger from a...

Between multi-channel strategies, keeping up with consumer demand, and maintaining service levels, running a successful contact...