The HAUNTED Call Center: 5 Party Ideas
Your call center works hard year-round to make sure metrics are being met and customers are...
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
Your call center works hard year-round to make sure metrics are being met and customers are...
The “selfie” has become an essential part of internet culture today. You’re bound to find at...
If you’ve chosen a career as a contact center manager, it won’t take long to realize...
Last week, Fonolo hosted a very insightful and engaging Google Hangout discussing the secrets behind a...
A well-defined company culture is crucial to the morale of any business. Organizations like Amazon and Zappos have created customer-centric...
When United Airlines experienced a public relations meltdown for forcibly removing a paying passenger from a...
Between multi-channel strategies, keeping up with consumer demand, and maintaining service levels, running a successful contact...