The HAUNTED Call Center: 5 Party Ideas
Your call center works hard year-round to make sure metrics are being met and customers are...
Tag: call-center-culture
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Why Your Call Center Should Celebrate National Selfie Day
The “selfie” has become an essential part of internet culture today. You’re bound to find at...
The Anatomy of a Successful Contact Center Manager [Infographic]
If you’ve chosen a career as a contact center manager, it won’t take long to realize...
3 Takeaways from Our Google Hangout on Customer Service Culture
Last week, Fonolo hosted a very insightful and engaging Google Hangout discussing the secrets behind a...
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How to Build a Customer-Centric Culture in Your Call Center
A well-defined company culture is crucial to the morale of any business. Organizations like Amazon and Zappos have created customer-centric...
3 Secrets Behind a Successful Customer Service Culture
When United Airlines experienced a public relations meltdown for forcibly removing a paying passenger from a...
4 Commitments Every Great Call Center BPO Must Make
Between multi-channel strategies, keeping up with consumer demand, and maintaining service levels, running a successful contact...