The HAUNTED Call Center: 5 Party Ideas
Your call center works hard year-round to make sure metrics are being...
Customer Service Blog
Your best source of customer service news, views, resources, and best practices
Why Your Call Center Should Celebrate National Selfie Day
The “selfie” has become an essential part of internet culture today. You’re...
The Anatomy of a Successful Contact Center Manager [Infographic]
If you’ve chosen a career as a contact center manager, it won’t...
3 Takeaways from Our Google Hangout on Customer Service Culture
Last week, Fonolo hosted a very insightful and engaging Google Hangout discussing...
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How to Build a Customer-Centric Culture in Your Call Center
A well-defined company culture is crucial to the morale of any business....
3 Secrets Behind a Successful Customer Service Culture
When United Airlines experienced a public relations meltdown for forcibly removing a...
4 Commitments Every Great Call Center BPO Must Make
Between multi-channel strategies, keeping up with consumer demand, and maintaining service levels,...