The HAUNTED Call Center: 5 Party Ideas
Your call center works hard year-round to make sure metrics are being...
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Most Recent From call-center-culture
Why Your Call Center Should Celebrate National Selfie Day
The “selfie” has become an essential part of internet culture today. You’re...
The Anatomy of a Successful Contact Center Manager [Infographic]
If you’ve chosen a career as a contact center manager, it won’t...
[Video] 3 Takeaways from Our Google Hangout on Customer Service Culture
Last week, Fonolo hosted a very insightful and engaging Google Hangout discussing...
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How to Build a Customer-Centric Culture in Your Call Center
A well-defined company culture is crucial to the morale of any business....
3 Secrets Behind a Successful Customer Service Culture [Google Hangout]
When United Airlines experienced a public relations meltdown for forcibly removing a...
4 Commitments Every Great Call Center BPO Must Make
Between multi-channel strategies, keeping up with consumer demand, and maintaining service levels,...