An Easy Approach to Managing Contact Center Peak Times
We’re here today to talk to you about *cringe* peak times. Peak times tend to be...
Tag: call-center-experience
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5 Videos to Help Call Center Agents Get Through Their Day
Ok, we get it; the job of a call center agent can be super stressful. You’re...
7 Ways to Use Social Media to Promote Your Call Center
In this digital age, consumers are more empowered today through the use of technology and social...
Rule No. 1 of a Great Call Center Experience
People often ask me what makes a call center experience "great". Much depends on the context,...
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Are You Losing Customers to Hold Time?
Can your business afford to put callers on hold? If you're not sure, consider these 3...
Whitepaper: Are You Losing Customers to Hold Time?
Every business strives to do the best possible job acquiring and keeping customers. Doing those two...
How Call-Backs Improve the Call Center Experience
Consumers want and need an exceptional service experience when phoning a contact center. However, the reality...
Why Great Customer Service Drives Brand Loyalty
Why do people hate call centers so much? Usually, for reasons we can all relate to:...