Call centers get a bad rap for being stress inducing, soul sucking, and just plain dreadful places to work. That may be true for some, but if you’re a savvy call center leader, making the most of your work, and walking away from each day unscathed, is completely possible. Not all of us know the secret to keeping a positive and productive outlook at work, but thankfully we have the Internet for that. Reddit, the popular site best known for viral memes and gifs, has a number of threads dedicated to the contact center. In these ingenious forums, veteran call center employees share tricks of the trade, words of wisdom, and general hacks that have helped them to enjoy working in this environment.

We’ve compiled 25 of the best contact center hacks from these Reddit threads, to help you become more successful in this field of work (and avoid sitting in a straitjacket): Continue reading →