The Only Call Center Agent Performance Metrics You’ll Ever Need
Tracking is vital to providing a great customer experience and running a...
Customer Service Blog
Your best source of customer service news, views, resources, and best practices
9 Effective Call Center Strategies to Implement This Year
It's easy to get complacent in the call center, taking customer queries...
How to Make Your Contact Center More Resilient
It’s always difficult to predict trends, especially during uncertain times. However, we’re...
COVID is Creating a Surprising Contact Center Trend
We spent the last couple of months asking influencers and industry leaders...
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Tips for Success from a Contact Center Manager
We speak with Laura Reinhold, Member Services Manager at Credit Union of...
Telltale Signs: How to Identify Call Center Agent Burnout
Call centers have become notorious for possessing one of the highest employee...
5 Real-Life Lessons About the Call Center
Are you the Yoda of your friends and family, full of realism...
How Scavenger Hunt Day Can Add Fun to Your Call Center
Today is “National Scavenger Hunt Day”, a day created to enjoy the...