How to Make Your Contact Center More Resilient
It’s always difficult to predict trends, especially during uncertain times. However, we’re...
Your best source of customer service news, views, resources, and best practices
It’s always difficult to predict trends, especially during uncertain times. However, we’re...
We spent the last couple of months asking influencers and industry leaders...
We speak with Laura Reinhold, Member Services Manager at Credit Union of...
Call centers have become notorious for possessing one of the highest employee...
Are you the Yoda of your friends and family, full of realism...
Today is “National Scavenger Hunt Day”, a day created to enjoy the...
One of the most commonly used metrics in the modern contact center...