COVID is Creating a Surprising Contact Center Trend
We spent the last couple of months asking influencers and industry leaders how they thought the...
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
We spent the last couple of months asking influencers and industry leaders how they thought the...
We speak with Laura Reinhold, Member Services Manager at Credit Union of Colorado, about growing up...
Call centers have become notorious for possessing one of the highest employee attrition rates of any...
Are you the Yoda of your friends and family, full of realism and words of advice?...
Today is “National Scavenger Hunt Day”, a day created to enjoy the good ol’ fashioned fun...
One of the most commonly used metrics in the modern contact center is the "service level"....
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