9 Effective Call Center Strategies to Implement This Year
It's easy to get complacent in the call center, taking customer queries one after the other....
Tag: call-center-management
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How to Make Your Contact Center More Resilient
It’s always difficult to predict trends, especially during uncertain times. However, we’re willing to bet that...
COVID is Creating a Surprising Contact Center Trend
We spent the last couple of months asking influencers and industry leaders how they thought the...
Tips for Success from a Contact Center Manager
We speak with Laura Reinhold, Member Services Manager at Credit Union of Colorado, about growing up...
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Telltale Signs: How to Identify Call Center Agent Burnout
Call centers have become notorious for possessing one of the highest employee attrition rates of any...
5 Real-Life Lessons About the Call Center
Are you the Yoda of your friends and family, full of realism and words of advice?...
How Scavenger Hunt Day Can Add Fun to Your Call Center
Today is “National Scavenger Hunt Day”, a day created to enjoy the good ol’ fashioned fun...
Finding the Right Service Level for Your Call Center
One of the most commonly used metrics in the modern contact center is the "service level"....