How Contact Center Managers Impact Customer Perception
Looking for a secret weapon to improve customer perception? Chances are, you...
Customer Service Blog
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What’s Holding Back the Contact Center Industry?
Contact centers are like people: We’re all at different stages, chugging along...
Unusual Tips for Training Contact Center Agents
There are a few things to keep in mind when building an...
The Importance of Motivational Pictures for CX Leaders
As a child, I hated going to the dentist. The idea of...
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5 Useful Quotes from Experienced Customer Service Leaders
Whether you’re a customer service director, manager, or representative, reading a few...
3 Tips for Handling Difficult Customers in the Call Center
What does customer service mean to you? One might think the answer...
Use Smile Power Day to Improve the Customer Experience
You’re fighting a pounding headache, your long commute to work is completely...