How Artificial Intelligence is Changing CX in the Contact Center
If there’s one thing managers need to understand about digital transformation, it’s how artificial intelligence is...
Tag: call-center-metrics
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How to Buy Contact Center Software: A Guide
Call center managers know that choosing effective software is key to success. With the right tools...
A Guide to Improving Call Center Operations
New call center managers have a lot to wrap their minds around. Coming in fresh to...
What are the Objectives of Call Center Operations?
What’s motivating your contact center? Perhaps you have an established set of goals and objectives for...
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6 Ways to Reduce Call Center Shrinkage
Reducing call center shrinkage sounds like a no-brainer. If you schedule enough staff, give them the...
7 Great After-Call Survey Questions
After-call surveys give you rich insights into your call center’s day-to-day operations. They’re kind of like...
Auction House Giant Improves Call Center CX by Sweating the Details
Ritchie Bros. is a big deal. Literally! As the largest auctioneer of heavy equipment and trucks...
What is Call Center Shrinkage?
On a good day, your contact center can run like a well-oiled machine, but call center...