Tag: call-center-metrics

Ritchie Bros. is a big deal. Literally! As the largest auctioneer of heavy equipment and trucks...

On a good day, your contact center can run like a well-oiled machine, but call center...

Think about how many phone calls your contact center receives in one day. Thousands, right? Now,...

Imagine a month of perfect performance at a call center: Agents take incoming phone calls like...

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Scheduling is vital to any call center leader's job – down to the last break. We...

Steve Jobs once said, "Be a yardstick of quality. Some people aren't used to an environment...

All folks new to the contact center world have many steep learning curves to overcome—a big...

Attrition might seem unavoidable, but there are steps your call center can take to maximize retention...