How to Create a Call Center Performance Report
If your analytics aren't telling a story, you're not doing it right. Find out how to...
Tag: call-center-metrics
6 Essential Tips to Increase a Low CSAT Score
Concerned about your customer satisfaction levels? We have the remedy — check out these 6 actionable...
4 Tips to Reduce Call Abandonment in Your Contact Center
If you’re looking for tips to improve your call abandonment rate, you’ve come to the right...
A Guide to Average Speed of Answer (ASA) in the Call Center
Running an effective call center is all about resolving customer issues in a timely fashion. One...
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What is the Connection Between ASA and Service Level?
You’ve probably heard the terms ASA and service level. But what do they really mean? KPIs,...
What is First Call Resolution in Call Center Metrics?
Still getting to grips with call center metrics and which ones are the most important? This...
Medical Call Centers Can’t Afford to Ignore These 5 Metrics
Over the past year, the medical field has been facing one of its greatest tests in...
How to Overcome Challenges with Your Call Center Metrics
Contact center reporting can be stressful for even the most seasoned managers and directors. Even with...