7 Great After-Call Survey Questions
After-call surveys give you rich insights into your call center’s day-to-day operations. They’re kind of like...
Tag: call-center-metrics
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Auction House Giant Improves Call Center CX by Sweating the Details
Ritchie Bros. is a big deal. Literally! As the largest auctioneer of heavy equipment and trucks...
What is Call Center Shrinkage?
On a good day, your contact center can run like a well-oiled machine, but call center...
5 Reasons to Use an After-Call Survey
Think about how many phone calls your contact center receives in one day. Thousands, right? Now,...
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How to Monitor Call Center Performance
Imagine a month of perfect performance at a call center: Agents take incoming phone calls like...
How to Calculate Schedule Adherence in the Call Center
Scheduling is vital to any call center leader's job – down to the last break. We...
3 Call Center Quality Monitoring Best Practices
Steve Jobs once said, "Be a yardstick of quality. Some people aren't used to an environment...
The Top 5 Causes of High Call Center Attrition
Attrition might seem unavoidable, but there are steps your call center can take to maximize retention...