Call Center Metrics: 4 Pitfalls You Need to Avoid [Whitepaper]
Measuring and improving call center metrics can be a pain point for executives. Your call center...
Tag: call-center-metrics
5 Popular Call Center Benchmarks – How Do You Stack Up?
There's a quote that many managers — across industries — live by. You may have heard...
3 Pitfalls When Measuring Average Handle Time
It is critical to choose the right metrics to track in your contact center. Metrics drive...
5 Pitfalls When Setting Your Call Center Service Levels
The forecast says there's a 20% chance of rain tomorrow in your city. Does that mean...
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Contact Centre Insights – Six Major Ideas and Strategies to Save Your Time
Time is generally considered to be the most precious commodity in your workplace. Inefficient practices or...
The Danger of the 80/20 Service Level Continues
Of all the myriad call center metrics, one that is universal is the “service level”. This...
The Executive Guide to Improving Your Call Center Metrics in 2020
Measuring and improving call center metrics can be a pain point for executives. Your call center operates...
The Ultimate Guide to Call Center Metrics
One of the most critical tasks for a contact center manager is prioritizing metrics and KPIs....