Contact Centers Focusing Less on 80/20 Service Level
In the wide world of call center metrics, “service level” has always held a special place....
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
In the wide world of call center metrics, “service level” has always held a special place....
Today, changes to the contact center are a response to consumer behaviour, and not simply the...
Almost every contact center has to develop a strategy to deal with spikes in call volume....
It’s easy to focus attention on all the changes that the contact center has undergone in...
What a huge year it was for bots! A term that was barely on the radar...
Customers today don’t want to waste time and energy calling, chatting or emailing with customer service...
We live in the age of the customer and increasing expectations are making it harder than...
Newsflash: Only 1% of customers feel that their expectations of good customer service are always met. That factoid presents...
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