Last month we shared 4 Call Center Reports Worth Your Time. Hope you’ve read them all because here comes the next batch! A top mission of the Fonolo blog has always been to help you stay informed with the fast-moving contact center industry. As always, we’re grateful to the authors (and sponsors that back them) for the hard work that goes in to producing this content.
The last batch of reports were broad-based in their coverage. The reports on today’s list are focused on more specific topics within the realm of the call center such as agent management, journey mapping and self-service.