5 Virtual Call Center Management Tips That Work
Call center management requires high levels of attention, coordination, and strategy, especially as remote work environments...
Tag: call-center-software
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How to Optimize Your Call Center’s Performance
In the best of all possible worlds, a call center is a healthy hub of open...
5 Rules Anyone Working in Customer Service Should Know
In any industry, sport, or even a good game of poker, success hinges upon a...
What Cupid Has to Say About Your Call Center Relationships
The relationship between contact centers and their customers can be a volatile one. Sometimes the experience...
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Should Your Call Center be Using Self-Service?
When you incorporate self-service options into your inbound call center, customers can utilize an automated menu...
Long Hold Times in the Call Center – HuffPost Live Discussion
Calling tech support - or any call center, is never fun. As a matter of fact,...