How to Optimize Your Call Center’s Performance
Sometimes call centers have to call a “Code Blue!” In the best...
Customer Service Blog
Your best source of customer service news, views, resources, and best practices
Most Recent From call-center-software
5 Rules Anyone Working in Customer Service Should Know
In any industry, sport, or even a good game of poker,...
What Cupid Has to Say About Your Call Center Relationships
The relationship between contact centers and their customers can be a volatile...
Should Your Call Center be Using Self-Service?
When you incorporate self-service options into your inbound call center, customers can...
Subscribe to the Fonolo Blog
Get the latest customer service blogs in your inbox once a week.Subscribe
Long Hold Times in the Call Center – HuffPost Live Discussion
Calling tech support - or any call center, is never fun. As...