Your best source for customer service news, views, resources,
and best practices.
Like Fonolo, Andrew Maher is on a mission to improve customer service. His blog, Service Please, covers a wide range of topics that help companies understand why customers are complaining and highlights excellent solutions to help improve customer service.
Congratulations to Andrew on his first successful video blog!
Below is a text snippet from Andrew’s interview with Shai and a link to the video.
Calling tech support – or any call center, is never fun. As a matter of fact, it can be one of the most stressful and frustrating tasks to do. The staff at Huffington Post Live, along with the rest of the world is wondering – why hasn’t anything changed?
On January 28th, our esteemed CEO, Shai Berger was asked to participate and share his expertise on a subject that is very near and dear to our heart. Long hold times.
