A Short History of Call Center Technology
This blog is for contact center industry newbies. It’s a quick rundown...
Your best source of customer service news, views, resources, and best practices
This blog is for contact center industry newbies. It’s a quick rundown...
Contact center technology has come a long way since its early years...
Many hands make light work, so the saying goes. However, it doesn’t...
The pandemic disrupted many contact center trends, but not all of them....
Gen-Z's expectations of technology are far higher than previous generations. If you...
Anyone who works in the customer service arena has witnessed an explosion...
For those with even one foot in the digital doorway, chances are...
First, some perspective: No $20 billion industry changes quickly. Yes, a growing...