A Short History of Call Center Technology
This blog is for contact center industry newbies. It’s a quick rundown of call centers and...
Tag: call-center-technology
The 7 Latest Call Center Technologies You Haven’t Heard Of
Contact center technology has come a long way since its early years as a jury-rigged air...
Never Outsource Your Contact Center Again: Use This Technology Instead
You don't need an overflow call center to survive this year. Here are the latest technological...
Top Contact Center Technology Trends in 2021
Discover the latest call center technology trends and how the pandemic is driving changes in contact...
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4 Contact Center Technologies You Need to Win Over Gen-Z
Gen-Z's expectations of technology are far higher than previous generations. If you don't start implementing these...
Demystifying AI and NLP [Live Discussion]
Anyone who works in the customer service arena has witnessed an explosion in the hype surrounding...
Introducing “Contact Center Best Practices for the Real World”
For those with even one foot in the digital doorway, chances are you may have heard...
The New Call Center Era – What Just Happened?
First, some perspective: No $20 billion industry changes quickly. Yes, a growing fraction of call center...