A Short History of Call Center Technology
This blog is for contact center industry newbies. It’s a quick rundown...
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The 7 Latest Call Center Technologies You Haven’t Heard Of
Contact center technology has come a long way since its early years...
Never Outsource Your Contact Center Again: Use This Technology Instead
Many hands make light work, so the saying goes. However, it doesn’t...
Top Contact Center Technology Trends in 2021
The pandemic disrupted many contact center trends, but not all of them....
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4 Contact Center Technologies You Need to Win Over Gen-Z
Gen-Z's expectations of technology are far higher than previous generations. If you...
Demystifying AI and NLP [Live Discussion]
Anyone who works in the customer service arena has witnessed an explosion...
Introducing “Contact Center Best Practices for the Real World”
For those with even one foot in the digital doorway, chances are...
The New Call Center Era – What Just Happened?
First, some perspective: No $20 billion industry changes quickly. Yes, a growing...