Demystifying AI and NLP [Live Discussion]
Anyone who works in the customer service arena has witnessed an explosion in the hype surrounding...
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
Anyone who works in the customer service arena has witnessed an explosion in the hype surrounding...
For those with even one foot in the digital doorway, chances are you may have heard...
First, some perspective: No $20 billion industry changes quickly. Yes, a growing fraction of call center...
Last week, Fonolo hosted an insightful live discussion on how the new Twilio / Amazon “stack”...
The number of cloud-based call centers is growing quickly and they are increasingly built on top...
10 months ago, Avaya filed for chapter 11 protection kicking off the largest bankruptcy event in...
Do you send customers to voicemail when there are not enough agents to handle calls? When...
Talkdesk rose quickly from humble origins to make big waves in the call center space. Their...