Demystifying AI and NLP [Live Discussion]
Anyone who works in the customer service arena has witnessed an explosion in the hype surrounding...
Tag: call-center-technology
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Introducing “Contact Center Best Practices for the Real World”
For those with even one foot in the digital doorway, chances are you may have heard...
The New Call Center Era – What Just Happened?
First, some perspective: No $20 billion industry changes quickly. Yes, a growing fraction of call center...
Live Discussion on Amazon/Twilio Call Center ‘Stack’ Highlights
Last week, Fonolo hosted an insightful live discussion on how the new Twilio / Amazon “stack”...
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Twilio/Amazon Stack is Changing the Call Center
The number of cloud-based call centers is growing quickly and they are increasingly built on top...
Avaya Shakes Off Debt, Heading to Public Market
10 months ago, Avaya filed for chapter 11 protection kicking off the largest bankruptcy event in...
Why Your Call Center Should Not Send Customers to Voicemail [Whitepaper]
Do you send customers to voicemail when there are not enough agents to handle calls? When...
With AppConnect, Talkdesk is Doing B2B Apps the Way They Should Be
Talkdesk rose quickly from humble origins to make big waves in the call center space. Their...