From bloggers, to analysts, to contact center publications, there are a lot of distinct voices discussing the latest best practices and trends in the call center space. With so many influencers to follow, how do you pick the ones that will add the most value to your Twitter stream? Fonolo is here to help. These 16 tweeters crank out quality content that are sure to provide insight into the contact center industry.
While we definitely didn’t have room to include all of our favourite folks and organizations, we figured this would be an optimal list to get you started. If you value the content from an individual or organization on Twitter, make a point to show appreciation by retweeting or “liking” their posts.
![[Video] 3 Takeaways from Our Google Hangout: Call Center Trends](https://fonolo.com/wp-content/uploads/2016/01/Video-3-Takeaways-from-Our-Google-Hangou.jpg "[Video] 3 Takeaways from Our Google Hangout: Call Center Trends")
Last week, Fonolo hosted yet another insightful Google Hangout, discussing the top 3 call center trends for 2016. This was our first ever hangout with just the Fonolo team. This fabulous panel shared their comments on where the contact center industry is heading this year. To save you some time, we’ve extracted video snippets showcasing highlights from the discussion.![[Slideshare] Predicting the Future of the Contact Center](https://fonolo.com/wp-content/uploads/2016/01/Slideshare-Predicting-the-Future-of-the-Contact-Center.png)
Many trends will dominate the call center industry in 2014, directly affecting business processes and the customer experience. However, call center leaders need to be selective about which trends to take action on. The data can be overwhelming and deciding which predictions are relevant takes a great deal of thought. 
