17 Surprising Stats About Call Centers
We have 17 gifts for you today, or rather, 17 intriguing facts about call centers! You...
Tag: call-center-trends
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Top 16 Contact Center Tweeters to Follow
From bloggers, to analysts, to contact center publications, there are a lot of distinct voices discussing...
[Video] 3 Takeaways from Our Google Hangout: Call Center Trends
Last week, Fonolo hosted yet another insightful Google Hangout, discussing the top 3 call center trends...
[Slideshare] Predicting the Future of the Contact Center
Delivering a best-in-class customer experience is a top priority for many contact centers and service organizations....
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Whitepaper: Top 9 Call Center Trends for 2016
Looking for the latest contact center trends in 2020? You can find the 2021 contact center...
Live Discussion: Top 3 Contact Center Trends for 2016
Now is a great time to reflect upon how your call center has been performing, with...
5 Call Center Predictions for the Service Leaders of 2014
Many trends will dominate the call center industry in 2014, directly affecting business processes and the...
What is a Google Hangout?
With the realm of social media options, chat platforms, online meetings, and more - we’ve yet to see...