On the Horizon: Customer Service Trends in 2019 [Report]
We open in the year 2019. It’s a challenging time for customer service executives. Customer expectations...
Tag: call-center-trends
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17 Surprising Stats About Call Centers
We have 17 gifts for you today, or rather, 17 intriguing facts about call centers! You...
Top 16 Contact Center Tweeters to Follow
From bloggers, to analysts, to contact center publications, there are a lot of distinct voices discussing...
[Video] 3 Takeaways from Our Google Hangout: Call Center Trends
Last week, Fonolo hosted yet another insightful Google Hangout, discussing the top 3 call center trends...
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[Slideshare] Predicting the Future of the Contact Center
Delivering a best-in-class customer experience is a top priority for many contact centers and service organizations....
Whitepaper: Top 9 Call Center Trends for 2016
Looking for the latest contact center trends in 2020? You can find the 2021 contact center...
Live Discussion: Top 3 Contact Center Trends for 2016
Now is a great time to reflect upon how your call center has been performing, with...
5 Call Center Predictions for the Service Leaders of 2014
Many trends will dominate the call center industry in 2014, directly affecting business processes and the...