Legacy Call Center Vendors Jockey for Position
Last week I wrote about the cloud-based call center gang. This week,...
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Most Recent in : call-center-vendors
With AppConnect, Talkdesk is Doing B2B Apps the Way They Should Be
Talkdesk rose quickly from humble origins to make big waves in the...
Genesys Buying Avaya’s Call Center Biz? 6 Big Brains Weigh in
UPDATE 2017/1/19: Avaya declared Chapter 11 bankruptcy today. UPDATE 2016/9/1: Genesys announced today...