Legacy Call Center Vendors Jockey for Position
Last week I wrote about the cloud-based call center gang. This week,...
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With AppConnect, Talkdesk is Doing B2B Apps the Way They Should Be
Talkdesk rose quickly from humble origins to make big waves in the...
Genesys Buying Avaya’s Call Center Biz? 6 Big Brains Weigh in
UPDATE 2017/1/19: Avaya declared Chapter 11 bankruptcy today. UPDATE 2016/9/1: Genesys announced today...