Customer service and customer experience blog for call center professionals
Fonolo is excited to return as a sponsor for this year’s Customer Contact Week (CCW), January 22-25th, 2018 at the Hyatt Regency in New Orleans, Louisiana. CCW will provide delegates with the tools and insight to deliver world-class service.
Started in 1999 as Call Center Week, CCW is the world’s largest customer contact event series. This is the place where customer care, CX, and contact center leaders come together! In 2018 they introduced a new brand, Customer Contact Week. Continue reading
The objective for this year’s CCW Conference & Expo is to strengthen the contact center’s foundation for future transformation. As innovation in the call center space grows and customer expectations increase, this is a mission Fonolo can get behind. That’s why we’re excited to be exhibiting once again at the 18th Annual Call Center Week Conference & Expo, June 26 – June 30, 2017, at The Mirage in Las Vegas.
The CCW Conference and Expo will empower leaders to test, learn and try the next big thing in customer experience optimization. Here’s your chance to see how Fonolo can help you smooth out spikes in call volume, eliminate hold-time, and reduce abandon rates!
Last year Fonolo was honored to win “Best Technology Solution Provider” at Call Center Week Excellence, an award that celebrates the most innovative contact center solutions. This year we’re excited to be exhibiting once again at the 17th Annual Call Center Week Conference & Expo, June 27 – July 1, 2016, at The Mirage in Las Vegas.
Here’s your chance to see how Fonolo can help you eliminate hold-time, level out spikes in call volume and reduce abandon rates! Continue reading
Fonolo is proud to be a part of Call Center Week Winter, January 26-29, 2016 at The Rosen Center in Orlando, Florida!
At Call Center Week Winter, customer care professionals will learn how future success is determined by the ability to meet customer expectations in faster and more effective ways. It also gives attendees the opportunity to meet with more than 500 representatives from various industries including: call center/contact center, customer care, customer service, customer experience, operations, IT/Tech support and more. Continue reading
Fonolo is excited to announce it received the Best Technology Solution Provider Award at the 2015 Call Center Week Excellence Awards on June 16, 2015!
The 2015 Call Center Week Excellence Awards honor, recognize and promote the most innovative contact center solutions over the past year. The awards are dedicated to honoring superior thinking, creativity and execution across the full spectrum of contact center functions. Fonolo was selected above two other finalists in the category. Continue reading
Fonolo is proud to be a part of the 16th Annual Call Center Week Conference & Expo, June 15-19, 2015.
Set under the bright lights of Las Vegas, Call Center Week (CCW) is a five-day conference + expo featuring workshops, site tours, panel discussions, technology demos, case studies and social gatherings. What could be better?
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The customer service / call center space is serviced by a large number of tradeshows and conferences. There are many reasons why events in this space are ubiquitous: A well-rounded tradeshow delivers valuable knowledge, product exposure and new relationships. With a targeted agenda, a show floor conducive to learning new technologies, and the right networking sessions in place, you’re sure to get your money’s worth.
Here’s a list of 5 must-attend customer service tradeshows in 2015. Feel free to add and share your favorites! Continue reading
Call Center Week is an event for anyone who cares about call center innovation or what the future of the contact center will look like. It is one of the industry’s most popular shows and the Fonolo team gets excited about it every year. This year you can catch us in the Exhibit Hall at booth number 66.
You can also watch Fonolo’s CEO, Shai Berger, speaking again at this year’s event! Together with Chris Abel, Director of Contact Center Operations at Bright Horizons Family Solutions, they will tackle the issue of call center spikes and how to maximize performance and productivity. You can catch this session on Thursday, June 12th in Track D at 2:05 PM.
Last year Call Center Week attracted 25 Fortune 100 companies and this year they’ve secured the highest percentage of end-user speakers in the industry! Still not convinced? Check out this nifty infographic on the top 10 reasons to attend Call Center Week in Vegas! Continue reading
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On the Horizon: Customer Service Trends in 2019
