How to Improve Call Center Employee Retention
It’s simple: If you can’t engage and retain employees, you’ll have trouble satisfying customers, too. Company...
Tag: call-center
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
5 Effective Call Center Leadership Styles
Have you ever asked yourself how your leadership style affects your call center operations? You should!...
Announcing the Winners of the 2022 CX Excellence Awards
Fonolo is pleased to announce this year's CX Award winners, Educational Employees Credit Union (EECU) and Oregon...
5 Common Scheduling Pitfalls for Call Center Management
To master the art of contact center scheduling, it's important to know what NOT to do.
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How to Establish a Net Promoter Score Benchmark for Your Call Center
Context is everything when it comes to improving your metrics. Discover how to set an NPS...
The Warning Signs of Agent Attrition in the Call Center
Avoid the trap of high attrition - look out for these red flags before you lose...
What is Call Center Quality Monitoring and Why is it Important?
Quality monitoring is a standard call center practice - but are your efforts paying off? This...
5 Skills and Traits Every Call Center Leader Should Have
Management and supervisor roles are integral to the success of a call center. We have valuable...