Calculating Absenteeism in the Call Center
Absenteeism, or absence rate, is much more than simply tracking attendance. Find out how to calculate...
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
Absenteeism, or absence rate, is much more than simply tracking attendance. Find out how to calculate...
Skills-based call routing sounds super technical! While there is a tech side to it, at its...
Do your call center agents know how to apply their soft skills to their daily work?...
Ritchie Bros. is a big deal. Literally! As the largest auctioneer of heavy equipment and trucks...
Have you ever asked yourself how your leadership style affects your call center operations? You should!...
Fonolo is pleased to announce this year's CX Award winners, Educational Employees Credit Union (EECU) and Oregon...
To master the art of contact center scheduling, it's important to know what NOT to do.
Context is everything when it comes to improving your metrics. Discover how to set an NPS...
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