Customer Service at a Crossroads: Is Chat or Messaging the Path Forward?
Customer service is arguably the single most important aspect of any organization. With that, support departments...
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
Customer service is arguably the single most important aspect of any organization. With that, support departments...
Traditionally, delivering great customer service requires striking a balance between a good experience and affordability....
St. Patrick’s Day has long been considered a great excuse to pour yourself a cold one...
There has been speculation for many years about Salesforce introducing its own call center. The argument...
Have you thought about implementing a call-back feature in your workplace? Are you weighing out the...
Messaging is growing at a breathtaking pace. The top 4 messaging apps have almost 3 billion...
Did you know it costs businesses 5 times more to acquire new customers than it does...
The eternal conflict in customer service is between delivering a good experience and keeping costs low....
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