Best Ways to Manage Agent Idle Time
According to Aberdeen, contact center agents spent 25% of their time idle – paid time where...
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
According to Aberdeen, contact center agents spent 25% of their time idle – paid time where...
It is becoming increasingly clear that benchmarking is essential for contact centers. Although measuring and understanding...
As technology for customer service advances, more and more channels of communication are added to the...
Mark your calendars folks! Credit Union Call Center Conference 2014, October 6-8, is just around the...
Businesses lose customers every day by putting them on hold. They hang up. They go elsewhere....
Voice, email, Twitter, Facebook, webchat… at this point, a vast majority of contact centers (88% according to...
For call centers, Key Performance Indicators (KPI) matter more than ever. Why? Because the call center...
It's hard to deliver a great experience to callers after they've been put on hold. Most...
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