Why Long Hold Times Drastically Affect Your Brand Reputation
Did you know that the average person waits almost 43 days in their entire lifetime on...
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
Did you know that the average person waits almost 43 days in their entire lifetime on...
When your customers have problems, who do they turn to? Your support agents, of course. They're...
Most contact centers today have the same objectives: to increase customer satisfaction, maintain customer retention and...
I had high expectations for this year's Call Center Week Conference and I'm happy to say...
Consumers want and need an exceptional service experience when phoning a contact center. However, the reality...
I've written about the benefits of call-backs before – how they improve the customer experience while...
Replace hold-time with a call-back! Waiting on hold is a top complaint with the call center...
Last week, Fonolo hosted a Google Hangout to discuss multi-channel customer service. This fabulous panel of...
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