First Call Resolution: Your Number One Metric
Written by Peggy Carlaw Your mission: Keep customer service costs low while keeping customer satisfaction high. Can...
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
Written by Peggy Carlaw Your mission: Keep customer service costs low while keeping customer satisfaction high. Can...
Like Fonolo, Andrew Maher is on a mission to improve customer service. His blog, Service Please,...
Mobile apps have become must-have components for companies in the financial space. Most large and mid-size...
Web 2.0 may have given consumers more control, but Forester states that it's "the access and...
As of March 2012, the majority of mobile phones in the US were smartphones. One result of...
One of the major forces reshaping the call center is the conversion to SIP. New data...
WebRTC, the new in-browser framework for real-time video and audio communication, is getting a lot of...
With smartphone penetration surpassing the 50% mark within the US, it's safe to say that these...
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