The Top 10 Worst Companies to Call in 2019
HOLD IT: If you've ever sent a tweet complaining about being on hold, then chances are...
Tag: call-centers
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Calls Are Taking Longer, and That’s a Good Thing
It’s hard to get clear, objective data about the overall state of self-service technology. Case studies...
RingCentral Gives Avaya the Gift of Focus
The RingCentral-Avaya announcement from last week had a lot of industry watchers scratching their heads. The...
Industry Voices on Avaya’s Next Move
It was hard to turn anywhere last week and not see news or commentary about Avaya....
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The Heist: Telecommunications Companies Taking the Power Back
Let us tell you a story. Back in May, a Canadian company — Fido Solutions, which...
How to Prepare your Call Center for Black Friday
Smart retail contact center and call center leaders are plan ahead for the variety of challenges...
The Contact Center Guide to Managing Spikes in Call Volume
Contact center managers are, at their core, problem-solvers. One of the most challenging problems they often...
The Top Contact Center Acquisitions of the Last 6 Months
This post was supposed to be about the “Top Contact Center Acquisitions of 2018”, but two...