How to Prepare Your Call Center for Shopping Season 2020
This year, the holidays are going to look very different from the past. With change and...
Tag: call-spikes
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How Trax Credit Union Beat Call-Spikes During COVID
Learn how this clever credit union survived the COVID-19 call surges by leveraging a simple, powerful...
9 Effective Ways to Handle Call Volume Spikes in a Crisis
At the risk of blowing our own trumpet, we've been hammering on about the necessity of...
How Contact Centers Can Respond During Global Crisis
We are living in a strange time. Almost every aspect of our lives has changed since...
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Preparing Your Contact Center for Call Spikes: Finance
Like most companies competing in the modern marketplace, the financial industry is subject to spikes in...
The Contact Center Guide to Managing Spikes in Call Volume
Contact center managers are, at their core, problem-solvers. One of the most challenging problems they often...