How to Prepare Your Call Center for Shopping Season 2020
This year, the holidays are going to look very different from the...
Customer Service Blog
Your best source of customer service news, views, resources, and best practices
How R&I Federal Credit Union Beat Call-Spikes During COVID
Last week, our CEO, Shai Berger met with CUBroadcast and the Railroad...
9 Effective Ways to Handle Call Spikes in a Crisis
At the risk of blowing our own trumpet, we've been hammering on...
How Contact Centers Can Respond During Global Crisis
We are living in a strange time. Almost every aspect of our...
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Preparing Your Contact Center for Call Spikes: Finance
Like most companies competing in the modern marketplace, the financial industry is...
3 Ways to Prepare Your Retail Contact Center for the Holiday Rush
Here’s a sad (but true) story: The dog days of summer are...
The Contact Center Guide to Managing Spikes in Call Volume
Contact center managers are, at their core, problem-solvers. One of the most...