Is Your Call Center Spiking on Mondays? Here’s a Solution for You
Monday: It’s the start of a new week and everyone is back to reality, trying to...
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
Monday: It’s the start of a new week and everyone is back to reality, trying to...
Call centers are under a lot of pressure to deliver on consumer expectations while keeping costs...
One industry report that we always anticipate at this time of year is the annual “Contact...
Today is a great day at the call center. The message boards assure you that all...
Can you relate to this statement: “We are generally staffed well enough to handle normal call...
89% of customers have stopped doing business with a company after a poor customer experience. While...
A contact center can’t operate smoothly without a properly optimized workforce. It is simply impossible to...
This is the fourth and final post in our series exploring all the ways that adding...
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