Case Study: Major Mobile Carrier Reduces Cost Per Call By 14%
We are excited to have just released a case study of a major Australian mobile carrier....
Tag: case Study
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
Case study shows the difficulty of defeating misnavigation
One of the negative outcomes of phone menus (or IVR systems) is frequent misnavigation, which is...