Is Chat Eating into Phone-Based Customer Service?
Chat-based customer service is growing quickly. But there’s one central question that I think is not...
Tag: chat-agents
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5 Major Customer Service Mistakes You’re Making Right Now
Every time a customer comes in contact with your brand, whether it’s in-store or online, each...
How to Master Chat in 5 Simple Steps
Live chat is an essential tool for contact centers aiming to improve customer engagement with an...
3 Characteristics to Look for in a Social Chat Agent
As a channel for customer support, social media has numerous differences that set it apart from...
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3 Strategies for Chat Agents
As companies embrace multi-channel service options, it's clear that chat is here to stay. Chat allows...
3 Steps to a Social Media Strategy for the Contact Center
These days, contact centers have more than enough to contend with. Corporate expectations are high, and...