Tag: chat-agents

Chat-based customer service is growing quickly. But there’s one central question that I think is not...

Every time a customer comes in contact with your brand, whether it’s in-store or online, each...

Live chat is an essential tool for contact centers aiming to improve customer engagement with an...

As a channel for customer support, social media has numerous differences that set it apart from...

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As companies embrace multi-channel service options, it's clear that chat is here to stay. Chat allows...

These days, contact centers have more than enough to contend with. Corporate expectations are high, and...