Is Chat Eating into Phone-Based Customer Service?
Chat-based customer service is growing quickly. But there’s one central question that I think is not...
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
Chat-based customer service is growing quickly. But there’s one central question that I think is not...
Every time a customer comes in contact with your brand, whether it’s in-store or online, each...
Live chat is an essential tool for contact centers aiming to improve customer engagement with an...
As a channel for customer support, social media has numerous differences that set it apart from...
As companies embrace multi-channel service options, it's clear that chat is here to stay. Chat allows...
These days, contact centers have more than enough to contend with. Corporate expectations are high, and...