Is Chat Eating into Phone-Based Customer Service?
Chat-based customer service is growing quickly. But there’s one central question that...
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5 Major Customer Service Mistakes You’re Making Right Now
Every time a customer comes in contact with your brand, whether it’s...
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Live chat is an essential tool for contact centers aiming to improve...
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As a channel for customer support, social media has numerous differences that...
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3 Strategies for Chat Agents
As companies embrace multi-channel service options, it's clear that chat is here...
3 Steps to a Social Media Strategy for the Contact Center
These days, contact centers have more than enough to contend with. Corporate...