Customer Service Blog

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Chat-based customer service is growing quickly. But there’s one central question that...

Every time a customer comes in contact with your brand, whether it’s...

Live chat is an essential tool for contact centers aiming to improve...

As a channel for customer support, social media has numerous differences that...

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As companies embrace multi-channel service options, it's clear that chat is here...

These days, contact centers have more than enough to contend with. Corporate...