Beware False Scorecards for B2C Chat
There’s an interesting and high-stakes battle taking place right now in the world of customer service:...
Tag: chat-based-customer-support
This is our 1000th Post! A Look Back at Our Greatest Hits
It’s hard to believe, but the WordPress dashboard doesn’t lie: This is our 1000th blog post!...
Apple’s Chat Has Golden Moment to Dominate Customer Service
Apple announced “Business Chat” in June, staking a claim to a vital piece of the eCommerce...
Is Chat Eating into Phone-Based Customer Service?
Chat-based customer service is growing quickly. But there’s one central question that I think is not...