Tag: chat

There’s an interesting and high-stakes battle taking place right now in the world of customer service:...

Zappos. Apple. Wistia. Netflix. Whatever your business or its size, the first place your customers go...

From SMS to live chats, messaging is becoming an important part of different companies’ sales and...

You've probably already noticed: There is a major shift towards messaging in the customer service game....

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One thing is clear: Everyone is talking about artificial intelligence (AI) these days. If you look...

Big question: How should text-based communication work alongside voice for customer service? In the dark ages,...

2018 was a big year for the contact center industry. Major product launches, intriguing acquisitions, new...

Everyone involved in customer service wants to understand consumer channel preference. Otherwise, how can you allocate...