What Does it Mean for Commerce to be Conversational?
I just returned from the excellent Conversational Commerce Conference. It’s not a...
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I just returned from the excellent Conversational Commerce Conference. It’s not a...
2018 is game time. It’s time to look at your customers...
Headlines featuring “AI” and “chatbot” have dominated the discussion in the customer...
Apple announced “Business Chat” in June, staking a claim to a vital...
It’s going to be a big year in the world of contact...
The IVR experience (“press 1 for this… press 2 for that…”) has...
Ok, let’s face it; the age of robots is now. As businesses...
The “chat” style of communication, where two parties type text back-and-forth, is...