What Does it Mean for Commerce to be Conversational?
I just returned from the excellent Conversational Commerce Conference. It’s not a big event (just one...
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
I just returned from the excellent Conversational Commerce Conference. It’s not a big event (just one...
2018 is game time. It’s time to look at your customers as teammates rather than...
Apple announced “Business Chat” in June, staking a claim to a vital piece of the eCommerce...
It’s going to be a big year in the world of contact center and in customer...
The IVR experience (“press 1 for this… press 2 for that…”) has long been part of...
Ok, let’s face it; the age of robots is now. As businesses automate their sales and...
The “chat” style of communication, where two parties type text back-and-forth, is wildly popular with consumers....
The best way to predict trends in customer service is to look at patterns in consumer...