What Does it Mean for Commerce to be Conversational?
I just returned from the excellent Conversational Commerce Conference. It’s not a big event (just one...
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
I just returned from the excellent Conversational Commerce Conference. It’s not a big event (just one...
2018 is game time. It’s time to look at your customers as teammates rather than...
Headlines featuring “AI” and “chatbot” have dominated the discussion in the customer service space for the...
Apple announced “Business Chat” in June, staking a claim to a vital piece of the eCommerce...
It’s going to be a big year in the world of contact center and in customer...
The IVR experience (“press 1 for this… press 2 for that…”) has long been part of...
Ok, let’s face it; the age of robots is now. As businesses automate their sales and...
The “chat” style of communication, where two parties type text back-and-forth, is wildly popular with consumers....