What Does it Mean for Commerce to be Conversational?
I just returned from the excellent Conversational Commerce Conference. It’s not a...
Customer Service Blog
Your best source of customer service news, views, resources, and best practices
Most Recent From chatbot-support
CX Trends You Need to Watch in 2018 [White Paper]
2018 is game time. It’s time to look at your customers...
What’s the Ceiling on Self-Service?
Headlines featuring “AI” and “chatbot” have dominated the discussion in the customer...
Apple’s Business Chat Has a Golden Moment to Dominate Customer Service
Apple announced “Business Chat” in June, staking a claim to a vital...
Subscribe to the Fonolo Blog
Get the latest customer service blogs in your inbox once a week.Subscribe
4 Contact Center Reports to Start Off Your Year
It’s going to be a big year in the world of contact...
Chatbots Won’t Save Us from IVR Hell
The IVR experience (“press 1 for this… press 2 for that…”) has...
5 Brands that Are Successfully Using Chatbots
Ok, let’s face it; the age of robots is now. As businesses...
Companies Want a Chat Platform. Apple and Facebook Are Happy to Oblige. What’s the Catch?
The “chat” style of communication, where two parties type text back-and-forth, is...