What Does it Mean for Commerce to be Conversational?
I just returned from the excellent Conversational Commerce Conference. It’s not a...
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4 Contact Center Reports to Start Off Your Year
It’s going to be a big year in the world of contact...
Chatbots Won’t Save Us from IVR Hell
The IVR experience (“press 1 for this… press 2 for that…”) has...
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Ok, let’s face it; the age of robots is now. As businesses...
Facebook Are Offering a Chat Platform. What’s the Catch?
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