What Does it Mean for Commerce to be Conversational?
I just returned from the excellent Conversational Commerce Conference. It’s not a big event (just one...
Tag: chatbot-support
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CX Trends You Need to Watch in 2018 [White Paper]
2018 is game time. It’s time to look at your customers as teammates rather than...
What’s the Ceiling on Self-Service?
Headlines featuring “AI” and “chatbot” have dominated the discussion in the customer service space for the...
Apple’s Chat Has Golden Moment to Dominate Customer Service
Apple announced “Business Chat” in June, staking a claim to a vital piece of the eCommerce...
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4 Contact Center Reports to Start Off Your Year
It’s going to be a big year in the world of contact center and in customer...
Chatbots Won’t Save Us from IVR Hell
The IVR experience (“press 1 for this… press 2 for that…”) has long been part of...
5 Brands that Are Successfully Using Chatbots
Ok, let’s face it; the age of robots is now. As businesses automate their sales and...
Facebook Are Offering a Chat Platform. What’s the Catch?
The “chat” style of communication, where two parties type text back-and-forth, is wildly popular with consumers....