The Best Advice for Contact Centers in 2020 from the Experts
Every year we ask: What can contact centers do to bolster their...
Customer Service Blog
Your best source of customer service news, views, resources, and best practices
How to Think about Chatbots in a Big Picture Kinda Way
How will technology change customer service? A common answer to this question...
Buzzwords, De-buzzed: 7 Other Ways to (Not) Say Chatbot
Chatbots have earned a number of pseudonyms over the last few years....
10 Leading Customer Experience Trends for 2017 [Whitepaper]
As consumers become more empowered, organizations need to think about what it...
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Bots Haven’t Truly Arrived Until We See Containment Stats
What a huge year it was for bots! A term that was...
5 Short Videos on the Contact Center’s Future
We’re always on the look-out for new industry research and we try...
Chatbot Backlash Boogie Woogie
Like the seasons following each other, the hype cycle is part of...