Chatbots have earned a number of pseudonyms over the last few years. Some are accurate representations of the technology; others are just downright wrong. I mean, you wouldn’t call your customer service agent by a different name other than the one they gave you, right?
It’s important to understand that not everything that comes under the umbrella of artificial intelligence is considered a “chatbot”. Let’s explore the most frequently used inferences of “chatbot” and dispel some of the confusion around the terms. You might have been calling “chatbots” by the wrong name all along (not that they’ll really mind).
Here are 7 terms that are often used as an alternative to “chatbot”, and what they actually infer: Continue reading