The Best Advice for Contact Centers in 2020 from the Experts
Every year we ask: What can contact centers do to bolster their...
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Bots Haven’t Truly Arrived Until We See Containment Stats
What a huge year it was for bots! A term that was...
5 Short Videos on the Contact Center’s Future
We’re always on the look-out for new industry research and we try...
Chatbot Backlash Boogie Woogie
Like the seasons following each other, the hype cycle is part of...