The Best Advice for Contact Centers in 2020 from the Experts
Every year we ask: What can contact centers do to bolster their efficiency, productivity, and customer...
Tag: chatbot
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How to Think about Chatbots in a Big Picture Kinda Way
How will technology change customer service? A common answer to this question is, “Improvements in automation...
Buzzwords, De-buzzed: 7 Other Ways to (Not) Say Chatbot
Chatbots have earned a number of pseudonyms over the last few years. Some are accurate representations...
10 Leading Customer Experience Trends for 2017 [Whitepaper]
As consumers become more empowered, organizations need to think about what it truly means to be...
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Bots Haven’t Truly Arrived Until We See Containment Stats
What a huge year it was for bots! A term that was barely on the radar...
5 Short Videos on the Contact Center’s Future
We’re always on the look-out for new industry research and we try to point our readers...
Chatbot Backlash Boogie Woogie
Like the seasons following each other, the hype cycle is part of the natural order in...