Virtual Hold Competitors: An Overview
This blog will give you a brief overview of all the virtual hold competitors. Virtual Hold...
Tag: cisco-courtesy-callback
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Things I Wish I Knew Before Adding Call-Backs to My Call Center
Today’s consumers are extremely demanding and nowhere is their patience shorter than when dealing with your...
Call-Backs and Virtual Queuing for Legacy Call Centers
Most companies realize they need a strategy to avoid leaving callers on hold. In fact, we...
Adding Call-Backs to Your Call Center? Choose Cloud For Max Speed and ROI
I am often asked about how Fonolo compares with other options on the market such as...
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Call-Backs Are a Call Center Cure-All
If your call center has long hold times then study after study tells us that your customer satisfaction is at...
Virtual Queuing, Virtual Hold, Call-Backs – what does it all mean?
When it comes to reducing hold-time in the call-center, there are a number of terms that...