Things I Wish I Knew Before Adding Call-Backs to My Call Center
Today’s consumers are extremely demanding and nowhere is their patience shorter than...
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Call-Backs and Virtual Queuing for Legacy Call Centers
Most companies realize they need a strategy to avoid leaving callers on...
Adding Call-Backs to Your Call Center? Choose Cloud For Max Speed and ROI
I am often asked about how Fonolo compares with other options on...
Call-Backs Are a Call Center Cure-All
If your call center has long hold times then study after study tells us that your...
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How an Outsourced Call Center Provider Reduced Cost-per-Call
A common problem among call centers is the issue of excessive hold...
Click-to-Call, Virtual Queuing, Virtual Hold, Call-Backs – What it All Means
When it comes to reducing hold-time in the call-center, there are a...
Adding Call-Backs to your Website or Mobile App: APIs vs. Components
Last week's webinar drew record crowds, and for good reason: it was...