Fonolo Saves Credit Union from Cisco Call-Back Chaos
One of the best things about our industry is that we get to work with lots...
Tag: cisco
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
Industry Voices on Avaya’s Next Move
It was hard to turn anywhere last week and not see news or commentary about Avaya....
Earnings Reports Show Call Center Momentum
A number of call center companies reported earnings in the last few weeks, so it’s time...
5 Intriguing Call Center Acquisitions from the First Half of 2018
We’re about half-way through 2018, and the pace of acquisitions in the call center space has...
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Legacy Call Center Vendors Jockey for Position
Last week I wrote about the cloud-based call center gang. This week, let’s look at the...
Enterprise Connect – Analyst Round-up
This year’s Enterprise Connect conference was a whirlwind of sessions, demos and announcements. There was also...
Yes, you can add cloud-based call-backs to your contact center without security risk.
As cloud-based services overtake more and more of enterprise IT, data security remains a concern that...
Comparing Call-Backs: Fonolo, Avaya, Cisco, and Virtual Hold
Are you still putting your callers on hold? Here's some bad news: They hate it. They'll...