Fonolo Saves Credit Union from Cisco Call-Back Chaos
One of the best things about our industry is that we get...
Customer Service Blog
Your best source of customer service news, views, resources, and best practices
Industry Voices on Avaya’s Next Move
It was hard to turn anywhere last week and not see news...
Earnings Reports Show Call Center Momentum
A number of call center companies reported earnings in the last few...
5 Intriguing Call Center Acquisitions from the First Half of 2018
We’re about half-way through 2018, and the pace of acquisitions in the...
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Legacy Call Center Vendors Jockey for Position
Last week I wrote about the cloud-based call center gang. This week,...
Enterprise Connect – Analyst Round-up
This year’s Enterprise Connect conference was a whirlwind of sessions, demos and...
Yes, you can add cloud-based call-backs to your contact center without security risk.
As cloud-based services overtake more and more of enterprise IT, data security...
Comparing Fonolo and Virtual Hold
We held a terrific webinar last week (over 200 attendees!) titled "Top...