Fonolo Saves Credit Union from Cisco Call-Back Chaos
One of the best things about our industry is that we get...
Your best source of customer service news, views, resources, and best practices
One of the best things about our industry is that we get...
It was hard to turn anywhere last week and not see news...
A number of call center companies reported earnings in the last few...
We’re about half-way through 2018, and the pace of acquisitions in the...
Last week I wrote about the cloud-based call center gang. This week,...
This year’s Enterprise Connect conference was a whirlwind of sessions, demos and...
As cloud-based services overtake more and more of enterprise IT, data security...
We held a terrific webinar last week (over 200 attendees!) titled "Top...