Fonolo Saves Credit Union from Cisco Call-Back Chaos
One of the best things about our industry is that we get to work with lots...
Tag: cisco
Industry Voices on Avaya’s Next Move
It was hard to turn anywhere last week and not see news or commentary about Avaya....
Earnings Reports Show Call Center Momentum
A number of call center companies reported earnings in the last few weeks, so it’s time...
5 Intriguing Call Center Acquisitions from the First Half of 2018
We’re about half-way through 2018, and the pace of acquisitions in the call center space has...
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Legacy Call Center Vendors Jockey for Position
Last week I wrote about the cloud-based call center gang. This week, let’s look at the...
Enterprise Connect – Analyst Round-up
This year’s Enterprise Connect conference was a whirlwind of sessions, demos and announcements. There was also...
Yes, you can add cloud-based call-backs to your contact center without security risk.
As cloud-based services overtake more and more of enterprise IT, data security remains a concern that...
Comparing Fonolo and Virtual Hold
We held a terrific webinar last week (over 200 attendees!) titled "Top 5 Call Center Trends...