Webinar: Connecting your Call Center to the Smartphone Revolution
With smartphone penetration surpassing the 50% mark within the US, it's safe to say that these...
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
With smartphone penetration surpassing the 50% mark within the US, it's safe to say that these...
Fonolo reached a great milestone last week when our customer, 1st United Services Credit Union, released...
The best way for a call center to stand out as a leader is through the...
WebRTC is a technology framework that makes it possible to have "Real-Time Communication", i.e. voice and...
It’s been an intense 8 months and we’re excited to introduce you to the new Fonolo!...
My post last week demystifying Call-Backs vs Click-to-Call vs Virtual Queuing got quite a bit of...
In the battle to improve the call center experience, three frequently used terms are: call-back, click-to-call,...
Q: Without getting too technical, can you explain virtual queuing? How different is it from ‘click...
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