Today’s customer expects a lot from your communication channels
We certainly don’t envy the role of VP Customer Service these days. He or she has...
From call-backs to customer service, our extensive library will support you at any stage of your journey. Ready to learn how you can deliver the ultimate call center experience?
We certainly don’t envy the role of VP Customer Service these days. He or she has...
As the multi-channel call center gets more and more common, implementations of click-to-chat get more common....
A number of companies are experimenting with providing an option for real-time chat with an agent....
More and more channels Today’s customer expect that your company is reachable through multiple channels: phone,...
Last month, two of Canada's 6 major banks have released iPhone apps: CIBC and BMO. I'm...