Today’s customer expects a lot from your communication channels
We certainly don’t envy the role of VP Customer Service these days....
Customer Service Blog
Your best source of customer service news, views, resources, and best practices
Live agent chat and its escalation-to-voice problem
As the multi-channel call center gets more and more common, implementations of...
Implementing Live Chat? Escalation-to-voice is critical
A number of companies are experimenting with providing an option for real-time...
Challenges of multi-channel customer service
More and more channels Today’s customer expect that your company is reachable...
Subscribe to the Fonolo Blog
Get the latest customer service blogs in your inbox once a week.Subscribe
Third Canadian bank in 2 months releases an iPhone app
Last month, two of Canada's 6 major banks have released iPhone apps:...