Is this the End of the On-Premise Call Center?
The 2017 edition of the Magic Quadrant report for cloud-based contact centers...
Customer Service Blog
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6 Call Center Practices You Can STOP Doing Today
So, you’re working on auto-pilot eh? (Yes, I’m Canadian.) I get it;...
Call Center Cloudification Update
Most people don’t realize the impressive scale of the contact center industry....
The Call Center’s Great Cloud Migration Continues
The call center experience is a universal part of modern life to...
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Trends that will Drive the Contact Center In 2015
Read the 2021 contact center trends report here. Customer service has always...
4 Call Center Benchmarks You Should Pay Attention To
It is becoming increasingly clear that benchmarking is essential for contact centers....
6 Resources to Help With Selecting a Cloud Call Center
The migration to the cloud is the most dramatic trend in the...
Call-Back Solutions for the Call Center
I've written about the benefits of call-backs before – how they improve...