Is this the End of the On-Premise Call Center?
The 2017 edition of the Magic Quadrant report for cloud-based contact centers was released by Gartner...
Tag: cloud-based-call-centers
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6 Call Center Practices You Can STOP Doing Today
So, you’re working on auto-pilot eh? (Yes, I’m Canadian.) I get it; we all tend to...
Call Center Cloudification Update
Most people don’t realize the impressive scale of the contact center industry. It accounts for one...
The Call Center’s Great Cloud Migration Continues
The call center experience is a universal part of modern life to the point where anyone...
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Trends that will Drive the Contact Center In 2015
Read the 2021 contact center trends report here. Customer service has always been a competitive battleground...
4 Call Center Benchmarks You Should Pay Attention To
It is becoming increasingly clear that benchmarking is essential for contact centers. Although measuring and understanding...
6 Resources to Help With Selecting a Cloud Call Center
The migration to the cloud is the most dramatic trend in the contact center industry today....
Call-Back Solutions for the Call Center
I've written about the benefits of call-backs before – how they improve the customer experience while...