Is this the End of the On-Premise Call Center?
The 2017 edition of the Magic Quadrant report for cloud-based contact centers...
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The 2017 edition of the Magic Quadrant report for cloud-based contact centers...
So, you’re working on auto-pilot eh? (Yes, I’m Canadian.) I get it;...
Most people don’t realize the impressive scale of the contact center industry....
The call center experience is a universal part of modern life to...
Read the 2021 contact center trends report here. Customer service has always...
It is becoming increasingly clear that benchmarking is essential for contact centers....
The migration to the cloud is the most dramatic trend in the...
I've written about the benefits of call-backs before – how they improve...